Jeffrey M. Dixon

948 Federal House Ave. Wake Forest, N.C. 27587

919-606-9579

Jeffinc@nc.rr.com

 

 

Certifications:  

CCVP, CCNA, CCDA, CQS-CIPTES, and MCSE, VoIP and Unity Design.

With over 15 years of experience.

 

Skills Summary:  

Hardware Cisco Switches and Routers, Cisco ASA, Cisco UCS servers, MCS servers.

Software, Unified Communications Manager, Unity, Unified Presence Server, MeetingPlace, Webex, Emergency Responder, IOS, ESXi, VMware, CUBE, Microsoft servers.         

Networking Skills VoIP, SIP, IP, OSPF, DNS, etc.

             

Professional History:

Cisco Systems

Team Lead

6/28/2010 - Present

Team Leader - Responsibilities include;

·       Subject Matter Expert for Cisco UC applications

·       Design complex architectures and solutions to meet demands of Department of Defense requirements.  Enterprise solutions and cloud.

·       Manage test efforts for all Cisco UC products for inclusion on Department of Defense Approved Products List.

·       Manage team of engineers and contractors.

·       Project Management.

·       Work with Cisco business units to drive requirements and security into product lines.

·       Documentation includes deployment guides, design guides, and troubleshooting guides.

·       Interoperability testing of Cisco products in lab to ensure success of a deployed solution.

·       Information Assurance testing (security) of Cisco products in lab to ensure success of a deployed solution.

·       Customer and engineering support for complex troubleshooting of deployment issues and escalations.

 

Coleman Technologies Inc.

Senior Network Engineer

(08/18/08 - 06/28/2010)

 Senior Network Engineer - Responsibilities include;

·       Member of Unified Communication Team

·       UC design, planning, implementation and optimization for enterprise customers.

·       Call Manager upgrades

·       Unity Upgrades

·       Cisco Emergency Responder, planning, implementation and optimization

·       Remote site SRST

·       Large scale VOIP implementation, support and troubleshooting

·       Large scale Cisco switch/router implementation, support and troubleshooting

Sytec Business Solutions                                                       

Senior Network Engineer and Team Leader

(06/28/04 - 08/18/08)

Senior Systems Engineer - Team Leader - Responsibilities include;

·       Manage team of Engineers, escalation and project management

·       Manage several clients networks, ranging from Novell to Microsoft

·       Manage several email platforms, EXCH 5.5, EXCH 2000, EXCH 2003

·       Manage Cisco Networking devices, routers, switches, and firewalls

·       Install and maintain Cisco VoIP solutions

·       Install all components used in small to medium size businesses

·       Provide remote monitoring support

·       Provide remote support

·       Network Security Assessments

·       Client documentation

 

The New York Academy of Sciences                              

Manager of Information Technology

(07/01 - 07/04)

Head of Information Technology Department for a nonprofit organization. - Reported directly to the CFO. Develop, design and manage the entire information technology infrastructure.  Interface with executive management to align strategies to meet research and development objectives for long-term success. Develop and implement companywide policies and procedures related to Network Hardware, Software, Acquisition, User Support, Network Security and Disaster Recovery to protect the integrity and confidentiality of systems, network and data.

 

Independent Consulting                                                                                                 

(07/97 - 07/04)

Provided IT consultant services to various individuals and businesses.

·       Installed, maintained and upgraded PC computer hardware.

·       Installed, maintained and upgraded Server software and hardware.

·       Installed, maintained and upgraded network infrastructures.

 

 

Personal and Professional References are available upon request